Customer Service Advisor

Howdens · Normanton, England, United Kingdom

Location

Normanton

Job Type

Permanent

Posted

June 13, 2026

Job Description

 Howdens Joinery is looking for a Customer Service Advisor to join our team based at our manufacturing site in Normanton, West Yorkshire, where we manufacture bespoke stone worktops.
 Reporting to the Customer Service Team Leader, you will be responsible for providing exceptional customer service to our customers. 
  What will you be doing as a Customer Service Advisor: 
 Handling customer claims in a timely manner
 Manage internal and external customer queries through various communication channels, carrying out a full assessment working within our guidelines.
 Archive department targets and expectations in line with agreed SLAs
 Deliver exceptional levels of customer service and satisfaction.
 Proactively resolve potential customer/depot issues
 Offer problem-solving solutions and follow up with departments with a ‘can do attitude’
 Identify and report on any processes that result in a poor custome...
        

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