Customer Service Advisor - Property

Do you enjoy speaking with people and building positive relationships?

Are you confident handling customer enquiries and finding solutions?

Do you thrive in a fast-paced environment where no two days are the same?

If so, we are looking for a motivated and customer-focused Call Centre Operative to join our client's growing team in Hertfordshire.

This is a fast-paced role where you will communicate with customers and third parties, manage case progress, resolve queries, and work towards achieving positive outcomes while delivering excellent customer service.

Key Responsibilities

• Handling inbound and outbound telephone calls
• Responding to email and written enquiries
• Managing customer accounts and case updates
• Negotiating suitable arrangements and resolving queries
• Maintaining accurate records and updating internal systems
• Reviewing account information and supporting case progression