Customer Service Advisor - UK Sector

Are you a confident communicator with a passion for customer service? Do you thrive in a fast‑paced environment and love creating WOW moments? If your answer is YES, then this is your next big opportunity!

What You’ll Do

• Manage multiple webchat conversations while handling inbound calls professionally.
• Deliver high‑quality service in line with performance standards and SLAs.
• Build rapport and trust with customers using clear, empathetic communication.
• Resolve customer issues at first point of contact.
• Maintain exceptional accuracy and attention to detail.
• Ability to de‑escalate customer complaints by resolving expressions of dissatisfaction at first point of call.

What You Bring

• Matric / NQF Level 4
• Clear credit & criminal record
• Computer literate
• Minimum 1 year experience in customer service (webchat + voice)
• Understanding of U...