Location
abu dhabi
Job Type
Full-time
Posted
June 13, 2026
Job Description
The Customer Service Agent acts as the first point of contact for guests, addressing inquiries, managing complaints, and gathering feedback to ensure guest satisfaction. This role plays a crucial part in maintaining the zoo’s reputation on review platforms and improving service based on guest insights.
Guest Interaction & Support
- Serve as the first point of contact for guests seeking assistance.
- Respond to inquiries in a friendly and helpful manner.
- Handle complaints and resolve issues promptly or escalate as necessary.
2. Feedback & Review Management
- Collect and document guest feedback through surveys and verbal interactions.
- Encourage positive reviews on platforms like Google, TripAdvisor, and social media.
- Monitor review platforms and compile weekly performance summaries.
3. Reporting & Coordination
- Document complaints and suggestions in a structured ...