Customer Service Agent at Science North

Join Science North as a full-time Customer Service Agent, where you’ll enrich visitor experiences in Sudbury. Leverage your bilingual communication skills to deliver exceptional service and enhance sales opportunities.
In this role, you’ll manage bookings, coordinate with marketing, and supervise visitor-facing staff. Your expertise will support operational excellence and contribute to the overall success of our renowned science center. A customer-focused mindset is vital to refine visitor engagement and performance metrics in your interactions.
Key Responsibilities:
• Manage and coordinate group and bus tour bookings
• Ensure effective marketing communication with visitors
• Oversee the daily operations and itineraries for large groups
• Handle visitor inquiries and management issues
• Assess sales and performance against targets
Requirements:
• Mandatory fluency in both English and French
• Exceptional communication and interpersonal skills
• Strong c...