Customer Service Agent

Menzies Aviation · Edinburgh, Scotland, United Kingdom

Location
Edinburgh
Job Type
Full time
Posted
June 27, 2026

Job Description

Job Details

Description

Overview


People. Passion. Pride. This is what has driven our teams since 1833.


Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.


But at the heart of our business is our people.


Role Purpose


The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. 


This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.


What you will be doing

  • Assist passengers with check-ins, verification, gate information, baggage claims and any ot...
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