Customer Service Agent - Fintech Solutions/Digital Payments App

About the Role

The Customer Service Agent will serve as the primary point of contact for customers using the companys fintech platforms and digital financial services. The role is responsible for delivering seamless customer support across payment solutions, wallets, transactions, and digital financial products while ensuring compliance with regulatory and service standards.

This position plays a critical role in enhancing customer experience, maintaining trust, and supporting operational efficiency in a fast-paced, technology-driven financial ecosystem.

Compensation and Benefits

4,500 AED salary along with company provided visa and health insurance

Key Responsibilities

• Handle inbound and outbound customer interactions via calls, email, chat, and digital channels
• Assist customers with inquiries related to:
• Digital payments
• Wallet services
• Transactions
...