Customer Service Agent: French (afternoon shift) (Madrid)

We are Fever, a technology platform that connects audiences with live entertainment experiences around the world.

About the role

As a Customer Service Representative, you will provide support via e‑mail, phone and social media, resolving incidents and ensuring a high level of customer satisfaction.

Responsibilities

• Respond to customer inquiries by e‑mail, phone, and chat.
• Handle complaints, provide solutions and alternatives within defined time limits.
• Maintain accurate records of interactions and update customer accounts.
• Follow communication procedures, guidelines and policies.
• Take initiative to engage customers and improve their experience.
• Support the Operations Department when required.

Qualifications

• Experience in User Support or Customer Service.
• Proficient with Zendesk (preferred).
• High proficiency in French (oral & written) and fluency in Spani...