CUSTOMER SERVICE AGENT : GERMAN SPEAKING

Company Description

WNS Global Services manages and operates business processes for leading global organizations. The organization custom‑designs, implements and operates over 400 processes, many of them end‑to‑end, working as an extension of the client’s enterprise. WNS has comprehensive industry based business units focusing on different work streams.

Job Description

• Provide a reliable and trustworthy customer service
• Identify and understand customer needs to consistently provide a high quality service.
• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
• Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
• Provide accurate information on products and services to clients to ensure consistency across the organisation.
• Promote and cross‑sell...