Customer Service Agent (Open to fresh grad.)

Overview

Customer Service Agent (Open to fresh grad.)

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

Responsibilities

• Provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

Qualifications

• College Graduate / College Undergraduates completed 4 semesters without back subjects and SHS Graduate with or without BPO experience.
• Experience in call center will be an advantage.
• Healthcare experience will be an added advantage
• Decent communication proficiency is required
• Behavioral - interpersonal and influence management skills
• Behavioral - Knowledge of Customer's Culture
• Domain - Domain knowledge / Customer Centricity / Commitment