Customer Service Agent

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Key Responsibilities

• Respond promptly to customer inquiries via chat, following standard scripts and procedures.
• Identify and assess customers' needs to ensure timely resolution of routine issues.
• Provide accurate information regarding products, services, billing, and basic technical support.
• Troubleshoot routine connectivity issues, equipment problems, and service interruptions, aiming for first-call resolution.
• Ensure all customer interactions and activities are accurately recorded in the system.
• Assist customers with basic new service setup, including account creation, service activation, and equipment installation.
• Guide customers through the standard proce...