Customer Service Agent - Tram

Keolis · Dubai, Dubai, United Arab Emirates

Location

Dubai

Job Type

Permanent contract

Posted

June 10, 2026

Job Description

The purpose of this position is to deliver a safe, reliable, world class, customer focused tram service. They will provide a visible, uniformed employee presence while assisting passengers with information, ticketing, crowd management, customer service and other aspects that will work to increase the customer experience delivered to those using the Dubai Tram. This position is a roving position and will be required to move around Dubai Tram Al Sufouh System (DTAS).
MAIN RESPONSIBILITIES
Deliver essential messages to passengers (via audio or visual means) in a timely, clear and proactive manner.
Move around the System (DTAS) dealing with queries and incidents as required.
Provide mobile response to incidents.
Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the tram and station premises.
Carry out controlled/uncontrolled/emergency evacuation of passengers.
 <...
        

Ready to Apply?

Submit your application for Customer Service Agent - Tram at Keolis

Apply Now