CUSTOMER SERVICE AGENT

Brief Description and Key Accountabilities

• To ensure smooth and efficient operation at CS Desk, providing all customer efficient services and ensuring that their expectations are constantly met.
• To have a high level of product knowledge of the property and its facilities as well as the city of Dubai
• Handle general inquiries received at the CS desks from the stakeholders and customers
• To ensure that Customer Service Team Leader, Supervisor and Manager are updated and informed about all feedbacks received from customers at the CS Desks
• To answer Telephone calls at the CS Desks for any queries.
• Keep records of customer’s service’ service requests and complaints.
• Handle customer complaints in accordance with the department policies and procedures.
• Prepare shift banking at the close of each shift, whenever cashiering transactions have been made, ensuring that work is accurate, in balance and correctl...