Customer Service Analyst 1

23443 Citibank N.A. India - INR CCY · Mumbai, Maharashtra, India

Location

Mumbai

Job Type

Full time

Posted

June 21, 2026

Job Description

The Customer Service Analyst 1 is an intermediate level position responsible for processing orders and transactions for Equity and Corporate Debt segment. The overall objective of this role is to assist in the matching, confirmation and settlement of client transactions in capital market.

Responsibilities:
Process securities transactions, provide analytic input for traders and aid in review of derivative products
Identify and resolve securities and derivative settlement issues, and make process improvement recommendations to leadership
Analyze moderately complex reports to satisfy management requirements, aid in control activities, and contribute to the launch of product services
Monitor and suggest solutions to errors to minimize risk to the bank, through an intermediate knowledge of procedural requirements
Escalate transaction processing issues to the appropriate department and collaborate on a solution
Design and anal...
        

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