Customer Service Analyst - 1st shift

What You Will Do

• Understanding of the job and applies knowledge and skills to complete assigned tasks. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Normally receives little instruction on daily work, general instructions on newly introduced assignments.Maintainscustomer contact including correspondence concerning sales order status, orderchangesand billing/receivables questions.
• Create/edit sales orders accurately and efficiently in SAP; create and send order acknowledgements tocustomerwhenrequired. Generates and distributes contract summaries whenrequired.
• Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening.
• Work with Finance to process customer invoices, return orders and credit & debit memo requests.
• Create basic quotes in SAP (Catalo...