Customer Service Analyst (Ciudad Juárez)

OverviewCOMPANY OVERVIEWBVI® is a diversified integral ophthalmic device company with a mission to deliver high-quality solutions and innovation for advancing eye surgery and improving patients' vision.
With nine decades of developing leading products and solutions, BVI partners with ophthalmic surgeons to improve the vision of millions of patients across the globe.
Our organization supports surgical teams in more than 90 countries worldwide, either directly or through our network of trusted distributors.What You'll DoResponsible for routine order processing and serving as day-to-day customer interfaceAppropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needsHandle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolutionMaintain customer service standards during high-pressure situations such as increased call volume, ...