Customer Service and Customer Care Representative

Order Entry & Fulfilment

• Manage end-to-end customer order processing in coordination with the Sales team.
• Enforce correct pricing and discounts according to annually updated guidelines while collaborating with Finance to ensure compliance with customer credit terms.
• Prepare delivery notes and all required shipping documents while coordinating the timely shipment of customer orders and warehouse drop-offs.
• Work closely with the Demand Planner regarding stock availability and incoming shipments.
• Liaise with the 3PL warehouse for missing serial numbers or special delivery arrangements.
• Manage delivery exceptions (e.g., returns, refusals, rejections) and handle Proof of Delivery (POD) documentation from delivery partners.
• Support Professional Direct Sales and Dealers with AR (accounts receivable management) to avoid order replenishment block.
• Verify and validate delivery partner billings before paym...