Customer Service and Operations Manager

Description
Robert Half is partnering with a well-established organization in the distribution space to hire a Customer Service and Operations Manager. This role is responsible for leading all aspects of the customer service function, including team leadership, order management, and cross-functional coordination with sales, warehouse operations, and vendors.

This is a hands-on leadership role ideal for someone who thrives in a fast-paced environment and enjoys balancing team management with operational execution.


Key Responsibilities

+ Lead, manage, coach, and develop a team of Customer Service Representatives and purchasing personnel

+ Oversee end-to-end order processing, including order entry, pricing verification, and invoicing

+ Collaborate closely with sales, warehouse operations, and vendors to ensure seamless service delivery

+ Act as the primary escalation point for customer issues and drive timely resolution
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