Customer Service and Sales Officer at British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

The Customer Service and Sales Officer will represent the British Council, delivering a seamless and positive customer experience to partners and customers across all channels, including enquiries about programmes and examination services.

The role is responsible for achieving sales targets by effectively managing prospective exam candidates and supporting the Exams team to meet or exceed their goals. Responsibilities include providing consistent customer service in line with corporate standards, handling enquiries, maintaining accurate records, supporting training and testing delive...