Customer Service - Assistant ManagerWest HQ

West HQ is recruiting for a Customer Service Assistant Manager to join the team who has demonstrated success in a leadership role and is ready to bring their capability, authority and professionalism into a dynamic environment. 

This is an excellent opportunity for a hospitality or customer service professional who thrives in a fast-paced environment, leads by example, and is passionate about delivering exceptional member and guest experience.

Role Overview:

Reporting to the Customer Service Manager, you will play a key role in leading the team, ensuring compliance with Club and regulatory requirements, and maintaining the high service standards our members have come to expect. Your leadership presence will set the tone for professionalism, consistency and service excellence across the floor.

Key Responsibilities: