Customer Service Assistant

Shape your future as a magentian! Position: Customer Service Assistant | Export Job Purpose: Be the focal point for customer attendance, supporting all customer’s requests or direct them to the correct areas. Main responsibilities and assignments: Entry point between customer, terminals, agents, offshore and destination to ensure requests are correctly handled;
Analysis of customersrequest and instruct correctly about fine risks to all parties involved in process (internal and external);
Build solid relationship with your customers portfolio to provide best solution on their case managements;
Maintain professional& friendly posture during customer's interaction in daily routine;
Work in partnership with the sales representative & sales support;
Work as a team to collaborate with the general demand, proposing changes and best practices among others;
Guarantee that supervisor is duly aware about any system issue that may impact the customer atten...