Job Description
Summary:
Reporting to the Group Sales Manager – Front End-Receiving, a Customer Service Representative is responsible for providing quality customer service when answering customer calls to process orders, answer general customer inquiries and customer complaints in an inbound customer service center.
Responsibilities:
Greet and engage customers in a friendly and enthusiastic mannerProvide a legendary experience for every customer and promote Bass Pro Shops & Cabela’s programsUse current Point-of-Sale (POS) and Inventory (SAP) systems to accurately and appropriately complete customer transactions following all policies including those requiring checking for identification and age requirements; knowledge of how to process debit, credit cards, etcRespond and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scopeAssist asset protection in following all pro...