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Customer Service Associate I

Resideo · Santiago de Querétaro, Querétaro, Mexico

Location
Santiago de Querétaro
Job Type
Full time
Posted
June 21, 2026

Job Description

Reporting to the Partner Support Supervisor, the Customer Service Associate I will be responsible for offering world-class customer service to all customers. This role requires someone who is motivated, experienced, and dynamic. The candidate must be comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results. The Customer Service Associate I should remain calm under pressure while meeting customers’ needs, have an eye for details, and excellent follow-up skills.

JOB DUTIES:

  • Assist with routine customer service tasks such as order placement, returns, account updates, website login support, and order tracking, ensuring accuracy and efficiency.
  • Perform accurate data entry and maintain organized records of customer interactions, including updating case information in Salesforce and other systems.
  • Follow written and verbal instructions to complete repetitive tasks with...

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