Customer Service Associate - Italian Moderator

Customer Service Associate - Italian Moderator

Job ID:
260123623 | Virtual, South Africa

**Work from home with Amazon!**

**Role: Customer Service Associate - Italian Moderator**
Job Type: Permanent role
Location: Work from home in South Africa

**What will you do as a Communities Moderator?**
This role involves moderating customer reviews and responding to email queries in both Italian and English, while meeting or exceeding quality and productivity goals set by management. The position requires clear, polite communication, maintaining a positive and professional demeanor, and following company policies and procedures. The ideal candidate will demonstrate knowledge of departmental resources, use customer service tools effectively, escalate issues appropriately, and proactively communicate trends to management. The role emphasizes timely, accurate, and professional customer service, with a focus on exceeding customer expectations and going ...