Customer Service Associate

Job Description Handle billing, quotations, service agreements and dispute management for SCDF/SPF false alarm and monitoring contracts. Coordinate PO follow-ups, invoices, renewals, recurring billing and account creation in SAP/FMS/CMS. Maintain contract databases, monthly false alarm lists, credit checks and client portal administration. Liaise with finance vendors, prepare reports, waiver notices, insurance updates and regulatory documents. Support internal coordination and procurement activities to ensure timely service delivery.
Qualification Minimum GCE 'O' Level or Diploma qualification. Fluent in spoken and written English. Proficient in Microsoft Office applications (Outlook, Excel, and Word). Basic knowledge of fire and security alarm systems is an advantage. Strong computer literacy and advanced administrative skills. Experience with ERP systems, preferably SAP (finance modules), is preferred. At least 2 years of working experience in an administrative or support role.