Customer Service Associate

- 1 year contract (renewable based on performance and headcount needs)
- Mon to Fri 8:00am to 5:30pm
- Depot Road
- Up to $2800 + PB

• Receive queries and requests from phone calls and emails
• Communicate with customers through these channels professionally and within the required service level agreements in a fast‑paced environment
• Provide accurate, personalised and anticipatory service with complete resolution
• Take necessary action to provide first call resolution within the required response time
• Ensure customers’ issues are resolved; follow up with customers via call and email where necessary
• Log all details of engagements with customers, accurately and legibly in the system in a timely manner, and track these cases until closure
• Work as a team to ensure the contact centre service level is met
• Handle any other administrative functions as assigned by Team Leads /...