Customer Service Associate – Tier 1 Outbound Support (WFO, Cebu)

If you are exploring outbound customer support roles or customer service jobs in Cebu within an outbound support environment, this role offers structured targets, skill-based performance metrics, and hands‑on exposure to outbound calling operations. Fusion CX is hiring Customer Service Associates for a Tier 1 outbound process, ideal for professionals who are confident communicators, goal-driven, and comfortable handling outbound conversations in a fast‑paced, work‑from‑office setup. This is a work‑from‑office role based in Cebu, suited for candidates who thrive in target‑oriented customer engagement roles and value consistency, process discipline, and performance‑based growth.

Job Description:

About the Role

As a Customer Service Associate – Tier 1 Outbound Support, you will be responsible for engaging prospects through outbound calls, understanding business requirements, documenting critical information, and meeting daily, weekly, and ...