Customer Service / Business Support Customer Service Manager

Confidential · London, England, United Kingdom

Location

London

Job Type

Permanent

Posted

June 20, 2026

Job Description

Customer Service Manager – London
Sportswear brand

£40,000–£50,000 | On‑site | Start ASAP

We’re looking for a Customer Service Manager to lead and develop an internal and off shore Customer Service team for this iconic Sports brand. You’ll oversee daily operations, coach coordinators, optimise processes, and work closely with Sales & Logistics to keep orders moving and customers happy.

What You’ll Do
Lead & develop a high‑performing CS team

Manage orderbooks, customer data & key KPIs

Build strong relationships with internal & external partners

Solve challenges across orders, fulfilment & customer queries

Report key performance insights + drive continuous improvement
What You Bring
Solid Customer service and operations experience at Management level

Customer service experience gained in both B2B and B2C within Sports, Fashio...
        

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