Customer Service Case Navigator

Job Description

ONLY PERMANENT EMPLOYEES IN THE TITLE AND THOSE THAT ARE REACHABLE ON THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE LIST ARE ELIGIBLE TO APPLY.

Division/Program Summary:
The Bureau of Vital Statistics is responsible for registering and certifying all births, deaths, spontaneous and induced terminations of pregnancy in NYC. The bureau issues, analyzes and reports on 285,000 vital events each year. The bureau is a very large customer service operation, providing death certification services on a 24/7 basis, issuing more than 900,000 certified copies of birth and death records, and fulfilling hundreds of data requests annually.

Position Summary:
The Principal Administrative Associates will function as Customer Service Case Navigators in the Public Service Operations Unit.

Job Duties and Responsibilities:
- Provide high quality customer support in adherence to agency customer service principles of respect, trust, empat...