Customer Service & Claims Manager Spain (all genders) - petolo España

About the Role

To continue driving digital health protection and making useful, accessible prevention available to more pet-owning families, petolo Spain is expanding its team. We are looking for a full-time Spanish-speaking Customer Service & Claims Manager (40 hours per week) who wants to grow with us and be part of an expanding project.

Your Role in the Team 🫂

• Be the trusted first point of contact for our customers in Spain, supporting them with everything related to their pet insurance


• Provide customer support in Spanish and, when required, in Spain’s co-official languages (Catalan, Galician, or Basque) in accordance with Spanish customer service regulations


• Take full ownership of claims, carefully reviewing estimates and invoices to determine reimbursement eligibility


• Proactively engage customers through outbound calls as part of retention and engagement campaigns


• Work closely with t...