Job Description
Job Description:
Customer Service Consultant
Cairo, Egypt
Fixed Term
We make health happen
We’re expanding our customer service team in Cairo and looking for customer-focused advisors to work in rotational shifts. You’ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you’ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you’re passionate about delivering exceptional service and putting customers first, we’d love to hear from you.
Key Responsibilities
Authorize or reject treatment requests before procedures
Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
Manage membership updates, billing inquiries, and document issuance
Coordinat...