Customer Service Coordinator I

Position Title

Customer Service Coordinator I

Reporting To

Team Lead, Customer Experience

Location

Cebu, Philippines

Summary Description

The Customer Service Coordinator I is the front‑line point of contact of our customers who need to get a quote, order some parts and follow up on an order. He/She provides the best support by researching the issue and providing the best solution possible for our customers. He/She will coordinate with other departments to ensure that customer’s issues or problems are being taken care of. He/She should be able to “wow” our customers through timely, efficient and humane responses to our customers.

Job Description

I. Strategic Management

• Present ideas and solutions to help improve performance, domain processes and company policies.

II. People Management

• Participate in Team and Company activities such as town h...