Job Description
Title: Customer Service Country Lead
Have you ever dreamt of a job where you can make everyone feel satisfied and fulfilled? Are you a strategic and meticulous leader with a desire for customer satisfaction? If you say yes to both questions, you will now have the chance to work as a Customer Service Country Lead for one of our major telecommunication clients in Sydney. Founded in Singapore, our client is a successful company who has a strong passion for providing consumers with more user-friendly mobile experiences and making a difference in the global telco industry.
Your duties include
● Implementing strategies and tactics to improve Customer Experience & Satisfaction to ensure KPIs are always met
● Mentoring the Customer Service to meet customers’ needs and
● Giving constructive evaluation to staffs to help them improve their performance
● Maintaining a friendly working relationship with the leaders within the organization ...