Customer Service Director

Gratitude Philippines · quezon city, metro manila, Philippines

Location
quezon city
Job Type
Full-time
Posted
June 04, 2026

Job Description

On-site - Quezon City 3-5 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

  • Lead the customer service team to achieve departmental goals and maintain high customer satisfaction.
  • Develop and implement strategies to improve customer service processes and enhance the customer experience.
  • Analyze customer feedback and service metrics to identify areas for improvement.
  • Train and mentor staff to ensure a skilled and motivated customer service team.
  • Foster strong relationships with internal and external stakeholders to ensure effective communication and resolution of customer issues.

Requirements

  • Educational Qualifications: Bachelor’s degree in Business Administration or a rela...

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