Customer Service - Documentation

Responsibilities and Qualifications

• Require to have experience in import/export documentation processing.
• Preferably Entry Level specialized in Logistics/Freight forwarding or equivalent.
• Deal with a high volume of inbound and outbound phone calls.
• Maintain relationships with carriers and customers.
• Solve customer and carrier problems and help resolve issues.
• Handling various type of import, export and cross‑trade shipments ranging from airfreight to sea freight to local transport delivery.
• Assists to manage current customer accounts.
• Handle shipments from booking stage till invoicing of customers before closing the job files.
• Coordinate with relevant parties including customers and sales team to ensure smooth operation of shipments.
• Prepare and check all shipping documents to ensure that they are complete and comply with rules and regulations.
• Manage customer's exp...