Customer Service Executive

Responsibilities

• Act as the primary point of contact for customers, addressing inquiries and resolving issues with a focus on customer satisfaction.
• Gather and analyze customer feedback to identify trends and suggest improvements to products and services.
• Utilize CRM software to document interactions and ensure timely follow-up on customer concerns.
• Provide timely and accurate information regarding products, services, and promotions to enhance customer knowledge.

Qualifications

• Bachelor's degree in Business Administration, Communication, or a related field, enhancing problem‑solving capabilities.
• Minimum of 2 years of experience in customer service or a related field, providing a solid foundation in service delivery.
• Proficiency in customer relationship management (CRM) software, ensuring efficient tracking and management of customer interactions.
• Fluency in English, with additional la...