Location
bengaluru
Job Type
Full-time
Posted
June 26, 2026
Job Description
Remote | Full-Time | Experience: 1- 3 Years
About the Role
We are seeking a proactive and empathetic Customer Service Executive to deliver exceptional support experiences. You will be the face of our brand, resolving customer queries efficiently and ensuring a high level of satisfaction across all interactions.
Key Responsibilities
- Handle customer inquiries via email, chat, and phone in a professional and timely manner
- Resolve customer issues effectively by understanding their needs and providing accurate solutions
- Maintain detailed records of customer interactions and follow-ups in the CRM
- Escalate complex issues to appropriate internal teams and ensure timely resolution
- Proactively identify patterns in customer feedback and report insights to the team
- Meet and exceed KPIs including CSAT, response time, and resolution rate