Customer Service Executive (Cantonese and Mandarin Speaker)

Do you want to be part of a business that creates colorful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally!

Are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its own Customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!

What will you do?

• Accountable for accurately recording customer transactions/bookings using reservation systems.
• Handle all customer inquiries and requests in a professional and courteous manner via email, chat, call or any other method of communication.
• Be well versed in the facilities and services offered by all Shangri-La Hotels & Resorts. Recognize the customer’s circumstance and provide the right information/offer the best remedy.
• Provide a timely response to every complaint/issue raised by customers.
• Helps to generate revenue by cross‑selling or upselling.
• Meet...