Customer Service Executive (English & Malay, Work in Office)

Job Description

We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, where innovation meets excellence.

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Executives, providing unrivalled support to clients within the logistics industry.

Position: Customer Service Executive (English & Malay, Work in Office) - Sungai Petani Kedah

Responsibilities

• Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction.
• Record and submit customer complaints using the internal system according to the provided SOP.

Requirements

• SPM, Diploma and above.
• Excellent English and Malay communication skills (written, verbal, listening).
• 1-2 years of BPO ex...