Location
kuala lumpur
Job Type
Full-time
Posted
June 02, 2026
Job Description
Job Responsibilties:
- Handle all inbound contacts received and outbound contacts made in the form of chats, emails, and calls.
- Independently provide accurate information to resolve problems/issues that arise.
- Execute reports and analysis on the Call Center (CC) Operations on a timely basis
- Adhere to the Quality Assurance standards set
- Adhere and comply to the duty roster set by the Supervisor.
- Attend customer service training/telephone etiquettes/briefings on a regular and need-to basis.
- Continuously educate one’s self with up-to-date and relevant information to support the customer service operations.
- Assist in the preparation of other processes as and when assigned/required by the Supervisor.
- Display good team working attitude and behaviour within the CCO work environment and within other divisions in the company.
- Participate in company sponsored events.