Job Description
About the job Customer Service Executive
At SummitNext Technologies Sdn. Bhd. , we are a leading BPO and Technology Solutions provider where innovation meets excellence. As we expand, were seeking talented individuals to join ourCustomer Service team based in Damansara City Mall .
Job Description
Respond to customer inquiries promptly via calls, emails, and other contact channels.
Assist customers with automotive-related queries and service requests.
Provide accurate information and resolve complaints to ensure high customer satisfaction.
Record and submit customer cases in the internal system according to SOP.
Collaborate with team members to meet project KPIs and quality standards.
Job Requirements
Diploma or higher qualification.
Strong communication skills in English and Malay (written, verbal, listening).
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