Customer Service Executive

Job Responsibilities:

Manage and process customer sales inquiries for both cash and credit transaction;
Mange and resolve customer and stakeholder complaints and issues;
Perform sourcing activities to meet customer requirements and project needs;
Builds positive and effective relationships with customer and stakeholder and ensures their satisfaction;
Engage in persuasion and negotiation, resolve problems and decision making skills which includes escalating unsolved cases to the relevant stakeholders and departments.
Job Requirements:

Effective communication and interpersonal skills
Passionate about servicing customer
Professional attitude and good team spirit
Ability to work and thrive under pressure in fast-paced environment while being able to multi-task
Ability to learn new computer software (MS office, ERP system, automation software)
Experience in related industry (e.g., electronic manufacturing, infrastructure, construction,...