Customer Service Executive (Logistics) - Overseas Desk

Customer Service Executive (Logistics) - Overseas Desk

• Ensure seamless coordination of global shipments, quotation preparation, and client satisfaction.
• Provide sales support by assisting with pricing strategies, quotations, and negotiations to secure new business opportunities.
• Cultivate and maintain long-term relationships with overseas shipping agencies, freight forwarders, and trade regulators.
• Leverage in-depth knowledge of freight forwarding operations and customer service (CS) processes to ensure the smooth execution of international shipments.
• Provide senior management with actionable insights, reports, and recommendations for continuous business growth.
• Develop and implement high-impact business strategies to expand international market presence.
• Identity emerging markets and business opportunities through in-depth market and competitor analysis.
• Negotiate high-value agency agreements a...