Customer Service Executive

Job description

Job Title : Customer Support Executive (Voice / Blended

)
Departmen t: Customer Success, Service & Operatio

nsEmployment Typ e: Full-Time, Permane

ntRole Categor y: Voice / Blend

ed
Job Descript

ionRoles & Responsibilit

• iesHandle customer queries through phone calls, emails, and c hat channe
• ls.Provide timely and accurate solutions to customer concerns and issu
• es.Deliver excellent customer serv ice by actively listening and understanding customer nee
• ds.Maintain a professional and empathetic approach while interacting with custome
• rs.Ensure quick resolut ion of issues with a focus on customer satisfacti
• on.Meet key performance metrics such
• as:Average Handling Time (A
• HT)First Call Resolution (F
• CR)Customer Satisfaction (CS