Customer Service Executive (SAP S/4HANA)

Supporting the Logistics (Supply Chain) department, you ensure the smooth flow of information between internal and external partners by processing various orders within your area of support.

Description of Duties

• Process the sales order (SO) timely and accurately using various software programs.
• Proactively ensure order processing and follow‑up until delivery.
• Coordinate with various external and internal stakeholders on order issues, such as sales and marketing, buyers, the warehouse department.
• Engage customers by answering order and service questions by providing information about orders and potential service failures.
• Prepare order or service reports by collecting and analyzing customer information.
• Resolve order or service problems by clarifying the customer's complaint, determining the cause of the problem, explaining the possible solutions or escalating the problem to the correct department o...