Customer Service Executive

Order Processing: Acknowledge PO from Ariba/ST Healthcare/Tender Boards. Accurately enter and validate purchase orders, samples, consignment into ERP systems, ensuring compliance with contract/blanket PO and pricing.

Billing & Invoicing: Perform billing and generate invoices – ensuring information (contract, contract balance/Qty) is available and reviewed before billing. Replacement/consignment billing, service billing. Upload consignment invoice after billing (e.g., SGH, NUH). Follow up with MLS on signed invoices upon request from customers/sales.

Distribution Coordination: Partner with logistics and 3PL on urgent deliveries. Arrange with 3PL and customers for return & exchange of stock when required (product recall, expired items, wrong items, etc). Equipment/floater delivery & collection.

Process Improvement: Identify, lead, and implement continuous improvement initiatives to enhance efficiency and process robustness.

Stakeholde...