Location
vantaa
Job Type
Full-time
Posted
May 22, 2026
Job Description
In the role of Customer Service Executive, we want you to contribute to ensuring the best possible service to our customers, in the most cost-effective way.
Responsibilities
- Order management from start to finish. Including but not limited to: registration, monitoring, and billing in SAP.
- Search and provide answers to our customers, through various communication channels and in a timely manner, to questions and requests regarding various topics such as; orders, deliveries, prices, invoices, certificates, etc.
- Make sure that customers are continuously updated about their orders, and in case of delays or other discrepancies to their confirmed order.
- Make sure that Incoterms, payment terms, prices, etc. are correct and according to customer contracts on our sales orders in SAP.
- Ensure that complaints are correctly registered if/when administrative support from the sales organization is requested.
- Supporting Cal...