Customer Service Front Desk

Urgent Hiring! Customer Service Front Desk - 5 positions more

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Qualifications

• Minimum of 2 years of experience in a customer service or front desk role, preferably within a dental or healthcare setting.
• Proficiency in appointment scheduling software and electronic health record (EHR) systems.
• Excellent communication skills in English and Bahasa Malaysia both written and verbal, to effectively interact with diverse patient demographics.
• Prefer understanding of dental terminology, procedures, and insurance verification processes.
• Able to handle patient inquiries, resolve complaints, and provide exceptional customer service in a fast-paced environment.
• Good attention to detail in record keeping, billing, and insurance claims processing.
• Demonstrated ability to work independently and as part of a team, with a positive and professional attitude.
• Able to wor...