Customer Service Lead, Platforms & AI Enablement

Vuori · Carlsbad, California, United States

Location

Carlsbad

Job Type

Full-time

Posted

June 19, 2026

Job Description

Job Description
This role is responsible for making AI work reliably and at scale inside our Customer Support Team. It combines prompt engineering, data hygiene, AI behavior governance, and platform ownership. This role is also responsible for maintaining all CS Platforms and providing support to the end users of these platforms. This role is both strategic and hands-on. You will partner closely with the Sr. Manager, Customer Service Technology & Product as well as other cross-functional teams within Vuori.
What you'll get to do: 
Maintain and support all Customer Service platforms
Act as the primary point of contact for end users of those platforms
Own how AI agents are prompted, trained, governed, and measured
Ensure the underlying data powering AI and workflows is accurate, structured, and scalable
Monitor Performance & Suggest Optimizations of CS platforms and AI Agent performance
Additional duties &...
        

Ready to Apply?

Submit your application for Customer Service Lead, Platforms & AI Enablement at Vuori

Apply Now