Customer Service Lead

Responsibilities for this Position

Location: Singapore, SG,

Flexible Work Arrangement: Onsite

Career Level: Executive

Requisition Id: 5410

Position Summary

As a Customer Service Lead you will provide assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBO's. The job incumbent will be the main point of contact for service requests, inquiries, suggestions and complaints.

Main Responsibilities

• Provide the best possible levels of service to our customers in a welcoming, friendly and respectful manner – make the customer feel at home
• Increase customer satisfaction by understanding their needs and by responding to inquiries and complaints promptly, fairly and efficiently
• Provide product and service information to customers and identify upselling opportunities to maintain and increase income streams from custom...